Returns & Exchanges
Due to the perishable nature of our beverages, we can only offer returns or replacements for items that arrive damaged or incorrect. Please notify us within 14 days of delivery to ensure a refreshing experience with every order.
Documentation
Take clear photos of the damaged product and the shipping box, ensuring the shipping label is visible for our quality control team.
Contact Support
Email our customer service team with your order number and the attached photos to initiate a claim for a refund or replacement.
Verification
Our team will review your request within 2-3 business days to confirm the error or damage meets our food safety return criteria.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing